Marshall_Goldsmith_2005

Feed It Forward

I have observed more than 50,000 leaders from around the world as they participated in a fascinating experiential exercise, in which I ask participants to play two roles. In one role, they provide “FeedForward“: They give another participant suggestions and as much as they can help with a specific issue. In the second role, they […]

marketing-techniques-sales-and-marketing-marketing-plan

4 Marketing Techniques to Help Crush Your Competition

There are four marketing techniques that you can use to approach your market with your products and services. Use these to market your products better than your competition. The better you market to your customers, the greater your success in business and sales. Use these tricks to get ahead of your competitors. Marketing Technique #1: […]

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GROWING YOUR BUSINESS WITH SERVICE RECOVERY

GROWING YOUR BUSINESS WITH SERVICE RECOVERY No one has a perfect record when it comes to delivering service. You will have unhappy customers, and you will receive complaints. With social networking, viral videos, and bad news traveling fast, one angry customer can leave a lasting stain on your reputation. Your recovery policy and practices should […]