Janine Bensouda


Janine brings over 25 years of international experience in Customer& Employee Engagement (CX and EE) and various aspects of Human Capital development in functions ranging from Consulting, Training, Marketing, Business Transformation, Project Management and Product Development. Janine has managed projects for Fortune 100 companies in the Middle East, North America, Asia Pacific and Australia and created measurable processes to successfully translate prestigious brands into superior employee and customer experiences. Janine is the author of the Think Talk Behave ModelTM, a proprietary tool.

Janine’s earlier career was in banking and consulting exclusively for banks which makes her a powerful expert particularly in Retail Banking. Janine has worked for and consulted over 50 banks in more than 35 countries all over the world. Janine is a Certified Assessor for the European Foundation for Quality Management (EFQM) as well as a Certified Customer Experience Professional (CCXP). Janine is an ODI Certified Trainer for TQA (The Quality Advantage) and QAT (Quality Action Teams) and is a Benchmark Portal certified Contact Center Auditor and Center of Excellence examiner.

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